/catalog/296695a3fdd74f71b4ced1996c9b6856//Document/544746990256197.html/Document/544471531282501.html/Document/544104164757573.html/Document/542014578585669.html/Document/541568788664389.html/Document/539454798217285.html/Document/539453662449733.html/Document/539106840522821.html/Document/539106318127173.html/Document/537759498522693.html/Document/537758873952325.html/Document/536670380744773.html/Document/536669918658629.html/Document/535274533212229.html/Document/535274076639301.html/Document/534838127284293.html/Document/534837539852357.html/Document/534514390343749.html/Document/534513902743621.html/Document/534129665769541.html/Document/534128754413637.html/Document/531769332838469.html/Document/531768875597893.html/Document/530599306571845.html/Document/530598883192901.html/Document/529281313382469.html/Document/529280904593477.html/Document/528111744671813.html/Document/528111122219077.html/Document/527768380964933.html/Document/527767993040965.html/Document/526809318363205.html/Document/526808901791813.html/Document/525648271851589.html/Document/525647771697221.html/Document/524949682458693.html/Document/524949227167813.html/Document/524290312802373.html/Document/524289770504261.html/Document/523187817824325.html/Document/523187349782597.html/Document/522458063388741.html/Document/522457524322373.html/Document/522111178473541.html/Document/522110478868549.html/Document/521742111748165.html/Document/521740472320069.html/Document/520680288002117.html/Document/520679709044805.html/Document/520421404913733.html/Document/520420916084805.html/Document/519695556915269.html/Document/519695178637381.html/Document/519286084939845.html/Document/519285550596165.html/Document/517527679774789.html/Document/517527163703365.html/Document/512185975087173.html/Document/511946871631941.html/Document/511946429853765.html/Document/510490688409669.html/Document/510490145665093.html/Document/509474966245445.html/Document/509474292002885.html/Document/508381305012293.html/Document/508380165513285.html/Document/507942179053637.html/Document/507941613613125.html/Document/507336815288389.html/Document/507336323162181.html/Document/506969107042373.html/Document/506968450326597.html/Document/505888177782853.html/Document/505887157772357.html/Document/505549163270213.html/Document/505548496027717.html/Document/505143668654149.html/Document/505143105032261.html/Document/504503398395973.html/Document/504502746468421.html/Document/503017040437317.html/Document/503016609853509.html/Document/502718247415877.html/Document/502717705343045.html/Document/502361750245445.html/Document/502361307697221.html/Document/501990556381253.html/Document/501989827113029.html/Document/500880675987525.html/Document/500880224911429.html/Document/500250144956485.html/Document/500232490541125.html/Document/499908522852421.html/Document/499907986919493.html/Document/498447282262085.html/Document/498446788378693.html/Document/498103952822341.html/Document/498103476068421.html/Document/497705815789637.html/Document/497703055208517.html/Document/497352259182661.html/Document/497351210856517.html/Document/496977382301765.html/Document/496976846573637.html/Document/495934617931845.html/Document/495933266260037.html/Document/495577945600069.html/Document/495576688218181.html/Document/494873100378181.html/Document/494872714567749.html/Document/494515031642181.html/Document/494514507194437.html/Document/492829277941829.html/Document/492826934538309.html/Document/492478892306501.html/Document/492478432673861.html/Document/492048771612741.html/Document/492048321876037.html/Document/491018538238021.html/Document/491017994391621.html/Document/490617591144517.html/Document/490616589226053.html/Document/490277546360901.html/Document/490277081866309.html/Document/488480491106373.html/Document/488479777673285.html/Document/488131539537989.html/Document/488129496956997.html/Document/487787449102405.html/Document/487786620837957.html/Document/487425698246725.html/Document/487425161941061.html/Document/487077007417413.html/Document/487076470157381.html/Document/486012783796293.html/Document/486011843792965.html/Document/485654058504261.html/Document/485653628149829.html/Document/485285488848965.html/Document/485005121204293.html/Document/485004810907717.html/Document/483634668224581.html/Document/483162688110661.html/Document/482456439619653.html/Document/480691329347653.html/Document/479981549019205.html/Document/479640516874309.html/Document/478581868011589.html/Document/478211995488325.html/Document/477860005101637.html/Document/477516631253061.html/Document/476091023597637.html/Document/475748190408773.html/Document/475747825885253.html/Document/475390229778501.html/Document/475389762682949.html/Document/475021811523653.html/Document/475021482278981.html/Document/474681074966597.html/Document/474680715309125.html/Document/473641910472773.html/Document/473641599152197.html/Document/472917246013509.html/Document/472916949708869.html/Document/472553316364357.html/Document/472553009672261.html/Document/472222551654469.html/Document/472222166081605.html/Document/470772911669317.html/Document/470772523974725.html/Document/470491812298821.html/Document/470491020734533.html/Document/470144418017349.html/Document/470144062480453.html/Document/469355727437893.html/Document/469355344896069.html/Document/469002772238405.html/Document/469002372866117.html/Document/465854760509509.html/Document/465854252036165.html/Document/465481503801413.html/Document/465481068789829.html/Document/465193214992453.html/Document/465192312610885.html/Document/464860703494213.html/Document/464860235079749.html/Document/463357444149317.html/Document/463351258955845.html/Document/462989079121989.html/Document/462988335923269.html/Document/462660239003717.html/Document/462658920042565.html/Document/461304163098693.html/Document/461301616328773.html/Document/460881708830789.html/Document/460876803891269.html/Document/460520743743557.html/Document/460513554071621.html/Document/460169107955781.html/Document/460168465489989.html/Document/459825920966725.html/Document/459825340420165.html/Document/458389364535365.html/Document/458388990779461.html/Document/458052748820549.html/Document/458051490840645.html/Document/457785747443781.html/Document/457785205239877.html/Document/457346283610181.html/Document/457345117622341.html/Document/456266454548549.html/Document/456265627877445.html/Document/455911269912645.html/Document/455557920325701.html/Document/455557492965445.html/Document/455218049572933.html/Document/454857812234309.html/Document/453789017641029.html/Document/453449959817285.html/Document/453079570784325.html/Document/452403319308357.html/Document/451310486503493.html/Document/450994786713669.html/Document/450345001971781.html/Document/449962449588293.html/Document/448929358094405.html/Document/448230949081157.html/Document/447863453311045.html/Document/446102887440453.html/Document/445725270851653.html/Document/445022107115589.html/Document/443641819930693.html/Document/443271687684165.html/Document/443270796382277.html/Document/443270370861125.html/Document/441430268338245.html/Document/441419688190021.html/Document/441419056222277.html/Document/440429294637125.html/Document/438340763410501.html/Document/437986291200069.html/Document/437603819495493.html/Document/436191615103045.html/Document/435855229702213.html/Document/435147718438981.html/Document/434051877818437.html/Document/433366954807365.html/Document/432997464641605.html/Document/432628688769093.html/Document/432266670596165.html/Document/430907430723653.html/Document/428784032424005.html/Document/428385797652549.html/Document/428062862630981.html/Document/427712386293829.html/Document/426283111870533.html/Document/424188637298757.html/Document/423430430916677.html/Document/422738450387013.html/Document/421335462469701.html/Document/420956089200709.html/Document/420244068835397.html/Document/419142595375173.html/Document/418879737671749.html/Document/418156051357765.html/Document/417780141715525.html/Document/416729842651205.html/Document/416373677670469.html/Document/416014651207749.html/Document/414600654966853.html/Document/414232150913093.html/Document/413894034452549.html/Document/411749575036997.html/Document/411444007235653.html/Document/410989555187781.html/Document/410365315555397.html/Document/408937260335173.html/Document/408592682856517.html/Document/408239118336069.html/Document/402940329152581.html/Document/401521045061701.html/Document/401149456379973.html/Document/400819542675525.html/Document/400464907001925.html/Document/399363703992389.html/Document/399019061391429.html/Document/398327264952389.html/Document/397988956139589.html/Document/396547962679365.html/Document/396188926316613.html/Document/395839580831813.html/Document/395509538283589.html/Document/393696815161413.html/Document/393356444545093.html/Document/393008819511365.html/Document/391891180220485.html/Document/391256916983877.html/Document/390918744105029.html/Document/390528820486213.html/Document/389136971677765.html/Document/388763822231621.html/Document/388416565977157.html/Document/388045527777349.html/Document/386637062586437.html/Document/386290355249221.html/Document/386290343432261.html/Document/385922848862277.html/Document/384498574901317.html/Document/384178599956549.html/Document/383813990293573.html/Document/383450832826437.html/Document/383112784425029.html/Document/381983009394757.html/Document/381676021035077.html/Document/381338668412997.html/Document/380973198676037.html/Document/380625301606469.html/Document/376028059926597.html/Document/374587749163077.html/Document/374252417724485.html/Document/373905092177989.html/Document/373540837523525.html/Document/373226847809605.html/Document/311601443917893.html/Document/311285189517381.html/Document/310134890274885.html/Document/309794452426821.html/Document/309507604934725.html/Document/304898482892869.html/Document/304549706600517.html/Document/304188584996933.html/Document/303818784497733.html/Document/302700517105733.html/Document/302416475320389.html/Document/302077848256581.html/Document/301288627347525.html/Document/300279638184005.html/Document/274792263872581.html/Document/273024381308997.html/Document/272683642789957.html/Document/272351623921733.html/Document/271961406242885.html/Document/271560844214341.html/Document/270477420015685.html/Document/269881559916613.html/catalog/c51244b85e704db9a2a34ca396e9fe27//Document/375674108960837.html/Document/340619525128261.html/Document/340263572500549.html/Document/337103780888645.html/Document/336726028042309.html/Document/336395351863365.html/Document/336019384291397.html/Document/334605603291205.html/Document/334264344903749.html/Document/333908786077765.html/Document/333537608929349.html/Document/332422937043013.html/Document/323979240091717.html/Document/323624591507525.html/Document/322518056206405.html/Document/322224629981253.html/Document/321870777405509.html/Document/321154810175557.html/Document/319738524639301.html/Document/319395521761349.html/Document/319038449188933.html/Document/318684198744133.html/Document/317575537291333.html/Document/316584392339525.html/Document/297463116619845.html/Document/296410729726021.html/Document/294281412902981.html/Document/289614801383493.html/Document/289336711553093.html/Document/288989717336133.html/Document/267736666357829.html

CNAS/CMA软件测试实验室人员能力确认的流程与内容

人员能力是软件测试实验室质量水平的重要决定因素。在软件测试实验室申请CNAS/CMA资质时,相关认可准则中对人员培训、能力确认及检验检测工作授权等方面也有着明确的要求。前面的文章中我们一起了解了CNAS/CMA软件测试实验室人员能力确认的范围与频次,本文我们继续介绍人员能力确认评价的流程和内容。

 

 

能力评价确认流程

 

每年由技术管理部门制定《年度人员能力评价确认计划表》,涵盖所有专业技术岗位及所有大类检验检测项目。每次考核后,考核者与被考核者均在考核记录上签字认可。各专业考核专家对人员完成能力考核评价确认手续后填写《年度人员能力评价确认记录表》,交技术负责人审核通过后把能力评价确认相关资料保存于被考核人员的个人技术档案中,未通过能力考核评价确认的人员,上报单位主要负责人按人员管理制度规定处理。

 

能力评价确认的具体实施

 

对人员能力评价确认,主要从两个方面进行。一是从业人员资格与岗位要求的符合性及综合专业素质评价。首先对人员的从业资格进行初审,通过查对人员专业学历、过往工作经历及接受教育培训及年度考核情况,确认人员的学历、专业、从业年限、职称及职业技能等级证书是否符合岗位任职的基本需求。再通过对理论知识考核、科研能力、特殊领域从业资格证书、资质认定部门的考核合格结论、参加能力验证结果、被监督人员的日常监督记录等多渠道对反馈信息的收集和分析,完成资格初评。之后,再进入第二步,即专业技能操作评价程序,考核主要包括以下形式:

 

观察试验操作步骤或过程演示

盲样考核

检查记录

疑难问题解答

 

 

能力考核评价不合格的处理

 

当人员能力考核评价不合格时,应建议技术负责人停止该人员岗位工作,经培训后再进行能力评价,一般时间为3个月。技术管理部门要对考核不合格人员制定针对性培训计划,并从以下几个方面进行分析和实施:

 

是否需要对该检验检测活动过程制定操作规程,如有规程,考虑是否存在内容不易理解或技术纰漏,是否需要对标准规程进行细化,对重点环节进行培训;

 

如已培训,对培训效果是否进行了有效评价及效果追踪;

 

对考核评价中发现的问题,是否在日常监督及内审工作中得到关注;

 

能力考核评价不合格项目是个例还是共性问题,是否存在超范围考核问题;

 

评价确认考核不合格人员需要再次考核评价,确认合格能胜任岗位工作后才可恢复工作;如再次能力考核评价仍不合格,技术负责人可建议对该人员进行调岗处理。

 

能力考核评价总结报告

 

在完成考核评价工作后,要对该次能力考核评价情况进行总结,形成报告。报告应对参加考核人员的能力按以下5个档次分类进行管理:

基本理论知识欠缺或没有经验、操作不规范、不熟练的人员;

有一定工作经验,但仍需要帮扶提高的人员;

胜任岗位工作,能独立开展检验检测工作的人员;

具有一定经验,能进行业务技术指导的人员;

能解决复杂疑难问题,具有丰富专业知识、从业经验的骨干人员。

 

在考核活动完成后,应把考核评价结果通报被考核人,让他们了解考核评价结果,签字认可。若被考核人对结果有异议可提出诉求,经技术负责人同意,可指定人员进行调查,必要时可进行重新考核评价。但由于各因素影响,已通过能力评价并确认为合格人员,也不意味着均满足了从业岗位要求,人员能力评价与确认是一个持续不间断的定期进行的过程。